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👋 New patients

Welcome to Berala Dental.

Looking for a new dentist in Auburn, Berala, or anywhere across Sydney's Inner West? We've been doing this since 2002 — and we'd love to meet you.

New patients welcome from Berala, Auburn, Lidcombe, Regents Park, Granville, Parramatta, Strathfield and beyond.

Book first appointment → Get intake form on WhatsApp
⭐ Everyone welcome

Whoever you are, whatever brought you here.

Maybe you're new to the area. Maybe you've been avoiding the dentist for a while. Maybe you've had bad experiences in the past. None of that matters here.

We've been treating Sydney families since 2002 — over 14,000 adults and 3,000 kids through our doors. What we've learned in 20+ years is simple: people just want to be treated like people.

No judgement. No lecturing. No pressure to commit to anything beyond what you came in for. Whatever brought you to this page — book in, and we'll handle the rest.

Welcome — we mean it.

Step 1 · pick your first appointment

Two ways to get started.

New patients can choose between a check-up & clean or a consultation, depending on what brings you in. Not sure which? We'll help you decide when you book.

For routine care

Check-up & Clean

Best if you're due for routine maintenance. A 30-minute appointment that includes a full assessment, scale and polish, and X-rays where needed.

  • Catch small problems before they get expensive
  • Most extras health funds may contribute partially — quote upfront
  • Includes oral cancer screening and gum check
  • You'll leave with a clear written plan for any further treatment
View check-up details → For specific concerns

Dental Consultation

Best if you've got a specific concern, want a second opinion, or are weighing a complex treatment. A 15-20 minute appointment focused entirely on discussion and assessment.

  • Implant, root canal, or cosmetic consult
  • Second opinion on treatment quoted elsewhere
  • Specific tooth pain or concern
  • Written quote provided, treatment plan on request
View consultation details →
💬 Step 2

Intake form by WhatsApp.

Once you've booked, we send your new-patient intake form straight to your phone via WhatsApp. No printing, no waiting room paperwork, no rushed clipboard at the front desk.

1

Book your appointment online or via WhatsApp.

2

We send the intake form to your WhatsApp — usually within an hour during business hours.

3

Complete it on your phone at your own pace and send it back. Takes around 5 minutes.

4

We review your details before you arrive — so we can hit the ground running on the day.

Don't use WhatsApp? No worries — paper forms are available at the clinic. Just arrive 10 minutes early.

🌍 All welcome

A clinic for everyone in Sydney.

Auburn and Berala are among Sydney's most diverse neighbourhoods. Our patients come from every culture, every background, every religion, every walk of life — and our clinic reflects that.

Our team speaks multiple languages and we make sure every patient feels comfortable, understood, and respected. If language or cultural needs are a concern, mention it when you book and we'll arrange staff who can help.

  • Multiple languages spoken by our team — ask when you book
  • Female dentists available on request — Dr Mahnaz sees many of our female patients
  • Family bookings welcome — bring siblings, parents, grandparents together
  • Cultural respect, always — no awkward assumptions, just dentistry

What to bring with you.

  • Photo ID for new patient registration
  • Your private health fund card if you have one (we claim on the spot via HICAPS)
  • Medicare card — especially important if your child uses CDBS
  • List of medications you currently take, including supplements
  • Recent X-rays or 3D scans from your previous dentist if you have them
  • Any treatment plans or quotes from another clinic if seeking a second opinion
  • Your questions written down — easy to forget once you're in the chair
🔄 Switching dentists?

Bringing your records is easier than you think.

Patients switch to us all the time. To make the transition smooth, request your dental records and recent X-rays from your current dentist by email — they're legally required to provide these on request.

Bringing your previous records saves time, money, and avoids unnecessary repeat X-rays. If you can't get them in time, no problem — we'll work with what we have and update as needed.

💳 Health funds

All major health funds accepted.

We accept all major Australian private health funds with extras dental cover and process claims on the spot via HICAPS. We can run a benefits quote with your fund before your appointment so you know your out-of-pocket cost upfront. Children's CDBS bulk-billed where eligible.

FAQ

Common questions.

Yes. Berala Dental welcomes new patients from across Sydney's Inner West. We've been in Berala since 2002 and accept patients of all ages, backgrounds, and dental histories — including those who haven't been to a dentist in years.
It depends on what you need. New patients at Berala Dental can choose between a check-up & clean (if you're due for routine care) or a consultation (if you have a specific concern, want a second opinion, or are weighing a complex treatment). When you book, we'll help you decide which fits best.
We send the new patient intake form to you via WhatsApp before your first appointment. You complete it on your phone at your own pace and send it back. This saves you time at the clinic and means we can review your details before you arrive.
Auburn and Berala are among Sydney's most diverse suburbs and our clinic reflects that. Our team speaks multiple languages and we welcome patients from every cultural background. If language is a concern, mention it when you book and we'll arrange for staff who speak your language to be available.
Helpful items include: photo ID for registration, your private health fund card if you have one, your Medicare card (especially for kids using CDBS), a list of any medications you take, recent X-rays or scans from your previous dentist if you have them, and a list of questions or concerns you want to address.
Yes. Patients switch to us all the time. To make the transition smooth, request your dental records and recent X-rays from your current dentist (they're legally required to provide these on request). Bringing your previous records saves time, money, and avoids unnecessary repeat X-rays.
Absolutely. We see patients every week who haven't seen a dentist in 5, 10, or even 20 years. We don't judge, we don't lecture — we just help you move forward. Many patients tell us their first visit back was easier than they imagined. If anxiety has kept you away, ask about happy gas sedation when you book.
Yes. We accept all major Australian private health funds with extras dental cover and process claims on the spot via HICAPS. We can run a benefits quote with your fund before your appointment so you know your out-of-pocket cost upfront.
A new-patient check-up & clean typically takes 30 to 45 minutes. A new-patient consultation takes 15 to 20 minutes depending on whether X-rays or 3D scans are needed. We allow extra time for new patients so we don't rush — getting to know you matters more than ticking boxes.
Related pages

You may also be interested in.

Dental consultation→ Check-up & clean→ Happy gas for nervous patients→ Kids dentistry & bulk-billed CDBS→ All services→ About our team→

Serving Sydney's Inner West

New patients across Sydney.

Berala Dental welcomes new patients from Berala, Auburn, Lidcombe, Regents Park, Chester Hill, Granville, Parramatta, Strathfield, Homebush, Bankstown, Yagoona, Birrong, Sefton, Greenacre and across Sydney. Free 2-hour street parking on Woodburn Road. 5-minute walk from Berala Station.

Take the first step

When you're ready.

Book online or message us on WhatsApp — we'll send your intake form, sort the rest, and meet you at the door.

Book first appointment → WhatsApp us
Home / New Patients
Open now
Text now
Dental Emergency? Click Here To Call
First visit · start here

We know the first visit is the hardest.

Especially if it's been a while. Here's exactly what happens — no surprises, no hidden fees, no lectures. Fill your forms on WhatsApp before you come in, and your first visit is just a friendly chat and a clean.

New patients welcome from Berala, Auburn, Lidcombe, Regents Park, Chester Hill, Granville, Parramatta, Strathfield, Homebush, Bankstown, Yagoona, Birrong, Sefton and Greenacre. Open since 2002.

Book first visit → Start on WhatsApp
01 · Where you wait The waiting room and reception area at Berala Dental
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02 · Where you're seen The treatment room where new patients are seen at Berala Dental
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7,500+ Families served since 2002

14,000+

Adult patients

3,000+

Kids cared for

7,500+

Families served

22+

Years in Berala

Step by step

What to expect at your first visit.

Six stages, each one explained — so nothing on the day comes as a surprise.

1

See what we see

An intraoral camera (tiny wand) shows every tooth on the screen. You see them in HD. No guesswork, no mystery.

2

Professional opinion

We walk you through each tooth — what looks great, what to watch, what (if anything) needs attention. In plain English.

3

X-rays if needed

Digital, low-radiation bitewings to catch cavities hiding between teeth. New patients usually get them; returning patients every 18–24 months.

4

Thorough clean & polish

Scale, polish, stain removal. You leave feeling your teeth are properly clean — not just surface-scrubbed.

5

Fluoride treatment

Quick fluoride application protects enamel for months. Standard for kids, recommended for adults with sensitive teeth or decay risk.

6

Brushing demo

Personalised — most people miss the same 3 spots. We show you yours, on a mirror, with your own brush technique.

You leave with: a photo printout of your teeth, a written plan (if any work is needed), a written quote, and nothing you didn't agree to.

WhatsApp pre-fill

Save 15 minutes — fill your forms on WhatsApp.

Forms in pyjamas. Skip the clipboard. Just message us — our team (real humans) collect your details in a 2-minute chat.

Berala Dental
Online · Reception team
👋 Hi! Welcome to Berala Dental. Ready to set up your file in 2 minutes?
Yep 👍
Great! Full name & date of birth?
Sarah Khan, 14/06/1992
Medicare number for the kids' CDBS?
[ photo of card ]
Perfect 🙌 Any health conditions or medications?
Just hayfever meds in spring
Done! See you Tuesday 10am. Running late = just text us 💚

What we collect

  • Name, DOB, contact info
  • Medicare or private health card (photo)
  • Medical conditions & medications
  • Allergies
  • Emergency contact
  • Dental concerns ("anything bothering you?")
  • How you heard about us

🔒 Encrypted. Only our reception team sees this. We never share with anyone outside your care.

Prefer something else?

Don't use WhatsApp? No worries — paper forms are at the clinic, or we can email/SMS the form to you. Just arrive 10 minutes early.

Email me the form →
On the day

What to bring.

A short list — most of it is probably already in your wallet.

Medicare card

For CDBS-eligible kids. Adults too — useful for any bulk-bill referrals.

Private health card

HICAPS on the spot — no upfront payment. We claim for you.

Medication list

A photo of current meds on your phone is fine — including supplements.

Recent X-rays

Optional — if you've had any in the last 12 months, we can save you a repeat. Email them to us.

All welcome

A clinic for everyone in Auburn.

Auburn and Berala are among Sydney's most diverse neighbourhoods. Our patients come from every culture, every background, every religion, every walk of life — and our clinic reflects that.

Our team speaks multiple languages and we make sure every patient feels comfortable, understood, and respected. If language or cultural needs are a concern, mention it when you book and we'll arrange staff who can help.

  • Multiple languages spoken by our team — ask when you book
  • Female dentists available on request — Dr Mahnaz sees many of our female patients
  • Family bookings welcome — bring siblings, parents, grandparents together
  • Cultural respect, always — no awkward assumptions, just dentistry
The practical bits

Switching dentists or new to Australia?

Two questions we get every week — answered.

Switching dentists

Bringing your records is easier than you think.

We make switching easy for new patients . To make the transition smooth, request your dental records and recent X-rays from your current dentist by email - or ask us when you come in and we'll hand you our patient release form.

Bringing your previous records saves time, money, and avoids unnecessary repeat X-rays. If you can't get them in time, no problem — we'll work with what we have and update as needed.

Health funds

All major health funds accepted.

We accept all major Australian private health funds with extras dental cover and process claims on the spot via HICAPS. We can run a benefits quote with your fund before your appointment so you know your out-of-pocket cost upfront.

BUPA Members First Provider — typically higher rebates and lower gap for BUPA members. Children's CDBS bulk-billed where eligible.

Related services

Other care we provide.

Once you're in, here's what else we look after under one roof.

Check-up & clean

→

Dental consultation

→

Happy gas sedation

→

Kids dentistry

→

Deep cleaning

→

Emergency care

→

View all services

→

Meet the team

→
Common questions

First-visit FAQ.

Tap any question to expand. Anything else? Call or WhatsApp us — we're happy to chat.

The consultation is $80 flat — that covers the exam, intraoral photos, a written plan, and any X-rays we decide you need. Anything beyond that (like the clean itself) is quoted in writing before we start, so there are never surprise charges. Most patients with extras cover have their out-of-pocket reduced via HICAPS. Eligible kids are bulk-billed under CDBS.
No. We've built 22+ years of trust on not doing this. If something genuinely needs fixing, we'll show you the photo, explain the options (including doing nothing), and give you a written quote to take home. Same-day pressure is not our style. Take a week, take a month — we'll still be here when you're ready.
Absolutely. We see patients every week who haven't seen a dentist in 5, 10, or even 20 years. We don't judge, we don't lecture — we just help you move forward. Many parents tell us their first visit back was easier than they imagined. If anxiety has kept you away, ask about happy gas sedation when you book.
Tell us — genuinely. We'll triage: what's urgent (infection, pain), what's medium-term (decay that's not hurting yet), and what's optional (cosmetic). Urgent things we'll find a way to do — stage the cost over 2–3 visits, Afterpay, Zip, or adjust the plan to the bare essentials. No-one should sit in pain because of money, ever.
Book a check-up if you've seen a dentist regularly, your last visit was within the last year or two, and you have no specific concerns. Book a consultation if you have a specific issue (pain, broken tooth, cosmetic concern), are weighing major treatment, want a second opinion, or it's been many years since your last visit. The team can help you choose if you're unsure — just call or WhatsApp.
Yes — and we love this. We can book back-to-back family appointments so you're in and out in one trip. Kids can come into your chair room with you (or vice versa), and most kids are bulk-billed under CDBS. Just tell us who you'd like to see when you book and we'll line it up.
Text or WhatsApp us — we'd rather know than not. If you're under 15 min late, we almost always still see you. Between 15 and 30 min, we'll usually shorten the appointment to what fits. Over 30 min we may need to rebook, but we'll never ghost you — we'll call and figure out the next slot that works.
Yes, absolutely. We have both on the team — just tell us your preference when booking and we'll match you. No explanation needed. Same for your hygienist. If you want the same clinician every visit (we recommend it for continuity), we'll note that on your file too.
A new-patient check-up & clean typically takes 30 to 45 minutes. A new-patient consultation takes 30 to 60 minutes depending on whether X-rays or 3D scans are needed. We allow extra time for new patients so we don't rush — getting to know you matters more than ticking boxes.
Home / New Patients
👋 First visit? Start here

We know the first visit is the hardest.

Especially if it's been a while. Here's exactly what happens — no surprises, no hidden fees, no lectures. Fill your forms on WhatsApp before you come in, and your first visit is just a friendly chat and a clean.

Book first visit →💬 Start on WhatsApp
[ photo: warm waiting room / reception smile ]

What to expect at your first visit.

1

📷See what we see

An intraoral camera (tiny wand) shows every tooth on the screen. You see them in HD. No guesswork, no mystery.

2

🗣️Professional opinion

We walk you through each tooth — what looks great, what to watch, what (if anything) needs attention. In plain English.

3

🦷X-rays if needed

Digital, low-radiation bitewings to catch cavities hiding between teeth. New patients usually get them; returning patients every 18–24 months.

4

🧽Thorough clean & polish

Scale, polish, stain removal. You leave feeling your teeth are properly clean — not just surface-scrubbed.

5

🦷Fluoride treatment

Quick fluoride application protects enamel for months. Standard for kids, recommended for adults with sensitive teeth or decay risk.

6

🪥Brushing & flossing demo

Personalised — most people miss the same 3 spots. We show you yours, on a mirror, with your own brush technique.

You leave with: a photo printout of your teeth, a written plan (if any work needed), a written quote, and nothing you didn't agree to.

Save 15 minutes · fill your forms on WhatsApp.

💬 WhatsApp pre-fill · Berala Dental first

Forms in pyjamas. Skip the clipboard.

Instead of arriving 15 min early and filling forms on a clipboard, just message us on WhatsApp. Our team (real humans) collect your details in a 2-min chat. Your file is ready when you walk in. Your appointment starts on time.

👋 Hi Humzah! Welcome to Berala Dental. Ready to set up your file in 2 min?
Yep 👍
Great! Full name & DOB?
Humzah Aly, 01/01/2000
Medicare number for the kids' CDBS?
[ photo of card ]
Perfect 🙌 Any health conditions or medsications?
Just hayfever meds in spring
Done! See you Tuesday 10am. Running late = just text us 💚

What we collect:

  • Name, DOB, contact info
  • Medicare / private health card (photo)
  • Medical conditions & medications
  • Allergies
  • Emergency contact
  • Dental concerns ("anything bothering you?")
  • How you heard about us

Prefer online form?

Totally fine. Just let us know and we'll email or SMS the form!

💬 Start WhatsApp📧 Email me the form

🔒 Encrypted. Only our reception team sees this. We never share with anyone outside your care.

What to bring.

🪪

Medicare card

For CDBS-eligible kids. Adults too (for bulk-bill referrals if needed).

💳

Private health card

HICAPS on the spot = no upfront. We claim for you.

📋

Medication list

A photo of current meds on your phone is fine.

Recent x-rays

Optional — if you've had any in the last 12 months, we can save you a repeat. Just email it to us

Nervous? Read this.

Not been to a dentist in years? You're far from alone. About a third of our new patients haven't been in 5–10+ years. We will never make you feel bad about it. Ever.

First visit doesn't have to include any dentistry. You can just come and meet us, sit in the chair, have a chat. Come back next week for the actual exam when you feel comfortable.

Happy gas (nitrous oxide) is available for any appointment, even a clean. Just let us know when booking. See Sedation & Anxiety Care →

Getting here.

🚗Driving

Street parking on the main road Berala. 2 accessible spots out front.

🚆Train

5-minute walk from Berala Station (T3 line, direct from Lidcombe).

♿Accessible

Step-free entrance, accessible bathroom, pram-friendly waiting area.

Common first-visit questions.

How much does the first visit cost?
The consultation is $80 flat — that covers the exam, intraoral photos, a written plan, and any x-rays we decide you need. Anything beyond that (like the clean itself) is quoted in writing before we start, so there are never surprise charges. Most patients with Extras cover pay close to nothing out of pocket via HICAPS. Eligible kids are fully bulk-billed under CDBS. For a full breakdown of what's usually covered and the gap you'd pay, see our Fees page →
Will you try to upsell me?
No. We've built 20+ years of trust on not doing this. If something genuinely needs fixing, we'll show you the photo, explain the options (including doing nothing), and give you a written quote to take home. Same-day pressure is not our style. Take a week, take a month — we'll still be here when you're ready.
What if I can't afford treatment you recommend?
Tell us — genuinely. We'll triage: what's urgent (infection, pain), what's medium-term (decay that's not hurting yet), and what's optional (cosmetic). Urgent things we'll find a way to do — stage the cost over 2–3 visits, Afterpay, Zip, or adjust the plan to the bare essentials. No-one should sit in pain because of money, ever.
Can I bring my kids to the same appointment?
Yes — and we love this. We can book back-to-back family appointments so you're in and out in one trip. Kids can come into your chair room with you (or vice versa), and most kids are bulk-billed under CDBS. Just tell us who you'd like to see when you book and we'll line it up.
What if I'm running late?
Text or WhatsApp us — we'd rather know than not. If you're under 15 min late, we almost always still see you. Between 15 and 30 min, we'll usually shorten the appointment to what fits. Over 30 min we may need to rebook, but we'll never ghost you — we'll call and figure out the next slot that works.
Can I choose a male or female dentist?
Yes, absolutely. We have both on the team — just tell us your preference when booking and we'll match you. No explanation needed. Same for your hygienist. If you want the same clinician every visit (we recommend it for continuity), we'll note that on your file too.

Ready when you are.

Berala NSW · 5 min from the station · Open Saturdays

Book first visit →💬 WhatsApp📞 (02) 9649 6468