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Quick questions.
How quickly will you reply?
Usually within the hour during opening hours; always by next morning otherwise. WhatsApp is fastest — we get a notification immediately and our reception team is trained to triage emergencies to the top.
Can I book for my whole family at once?
Yes — and we love this. Send us the names and ages via WhatsApp or in the message form, and we'll line up back-to-back appointments so you're in and out in one trip. Most kids go in first (the CDBS bulk-bill paperwork is fastest), then adults.
What if I need to reschedule?
Just tell us — the more notice the better, but we understand life happens. WhatsApp or a phone call works. We ask for 24 hours' notice where possible so we can offer the slot to someone else, but we don't charge no-show fees for genuine emergencies or sick kids.
Do you have evening or Saturday slots?
Yes. We're open until 7pm Mon–Thu, until 6pm Fri, and 9am–3pm Saturday. The last appointment of the day is usually taken first, so book ahead if you need an after-work slot. Saturdays fill up 2–3 weeks in advance.
Is your entry wheelchair accessible?
Yes — step-free entrance from the street, accessible bathroom, and a pram-friendly waiting area. We also have 2 accessible parking spots out front. If you have specific access needs, mention them when booking and we'll plan around them.